2020 Keynote Speakers



Jeff Vankoot

Jeff Vankooten is a professional speaker and hospice chaplain who currently focuses on home health, home care, and hospice. He is also a senior consultant with The Caring Project, which leads workshops for caregivers to discover their unique caring style.

Follow Jeff


Kimberly Paul

Kimberly C. Paul wants to radically change the way people face end of life, and she’s using her extensive experience as a storyteller to do just that. From the set of Saturday Night Live in New York City, to casting for CBS daytime, Kimberly has spent the last 17 years telling a very different kind of story. As Vice President of Outreach and Communications for a local hospice on the coast of North Carolina, she used a myriad of award-winning marketing strategies to share real stories about death and dying and the keys to making every moment matter.

She chose to leave her dream job in television to become Vice President of Communications and Outreach for a hospice in North Carolina. Throughout her nearly two decades of hospice work she witnessed and shared the life stories of hundreds of caregivers. This discovery has made her mission at hospice very personal and sparked a passion that she is now living.

Follow Kimberly


Maggie Keen

Maggie Keen, Vice President of myCNAjobs, has spent years consulting with top senior care companies across the country. She has a unique insight into what innovators are doing to tackle their toughest recruiting challenges and she is on a mission to arm healthcare recruiters with more insight about caregiver motivations to fuel the hiring and retention of a workforce plagued with high turnover.

Jennifer Schiller & Heather Flynn

Jennifer has spearheaded the redesign of the Alliance’s research efforts and has overseen the funding of six grant funded research projects, the annual Chartbook, and communications efforts. Her direction has allowed the Alliance to become a leader in home health care research, funding projects that cover critical areas of importance including clinical innovations, policy work, disease-specific research, and understanding the role of cultural diversity in home care in order to improve care delivery.

Heather Flynn, Consultant, supports clients on developments and trends in healthcare delivery and payment innovation. She provides research and analytics on payment and legislative reforms, delivery models, and industry trends to assist clients in identifying market opportunities and meeting strategic goals.


Barbara Katz & Melissa Gordon

Barbara Katz, RN, MSN is an experienced clinician, home care executive and health care consultant. She is a graduate of the Yale School of Nursing. Barbara designs and delivers interactive and online training on topics such as process improvement, home care regulations, patient self-management support and most recently, PDGM Bootcamp for Clinical Managers and the eLearning program, PDGM Success Skills for Case Managers

Melissa Gordon, RN, BSN, MBA is a results-oriented leader with deep knowledge and experience in the home health, hospice, and the private duty industry.  Melissa is currently the Regional Executive Director of Home Health and Hospice in Connecticut for Prospect Medical Holdings, Inc. and has oversight of two skilled agencies and one private duty agency.  Her focus over the last several years has been compliance management, QAPI  having recently worked for the New England QIN/QIO, Qualidigm, Inc.

Elena Nicolella, Executive Director of New England States Consortium Systems Organization (NESCSO)

Patrick Tigue, Former RI Assistant Secretary for Health and Medicaid Director

Kate McEvoy, Director of Health Services, CT Department of Social Services

Steve Norton, VP at Solution NH Health System, former Executive Director of the New Hampshire Center for Public Policy Studies and also former New Hampshire Medicaid Director.

Conference Sponsors

Gold Sponsor

Silver Sponsor

Bronze Sponsor