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Psychological Safety in Home Health & Hospice – Bringing it All Together

May 3 @ 9:50 am 10:50 am

Psychological safety is defined as “the belief that the work environment is safe for interpersonal risk-taking. The concept refers to feeling empowered to speak up with relevant ideas, questions, or concerns. Psychological safety is present when colleagues trust and respect each other and feel able – even obligated – to be candid.” Hartford Healthcare at Home (HHCAH) has been on a journey to become a High-Reliability Organization (HRO) supported by quality, education, and patient experience principles. Utilizing the principles of HRO as the driving force, the agency developed a toolkit of strategies and resources. They leveraged their core values, leadership behaviors, and LEAN operating model. Amid this evolving work, the pandemic highlighted the concept of psychological safety. This session will show how psychological safety is the unifying thread needed to weave quality, education, and patient experience all together successfully.

Stacey Benham, OTD, OTR/L, is the Director of Clinical Education at Hartford HealthCare at Home. She has with clinical expertise in geriatrics, aging in place, end-of-life, and palliative care throughout the continuum of care.

Paulette Schwartz, LCSW, CPXP, is the Director of Human Centered Care for Hartford HealthCare’s Community Network. Paulette’s clinical knowledge and social work background help validate the connection between colleague well-being and its impact on patient experience.

Christy Terry OTR/L, MSOL-HCM, CPHQ, HCC, CHC is the Director of Quality for the Hartford Healthcare Rehabilitation Network. Her 20 + year career includes a mix of the clinical realm as an Occupational Therapist, as well as operations, aspects of organizational leadership and development, quality, patient safety, and compliance.

Teresa Soule, RN, BSN, COS-C, R-YTT Immersion Nurse Program Supervisor/Clinical Development Specialist, Hartford Healthcare at Home. She leads the HHCAH Retention Committee, serves on the Community Network Quality and Education Council, has led several statewide OASIS and EMR implementation projects, and has been integral in developing programmatic initiatives, including the New Graduate Nurse Immersion Program.


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