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The Art + Science of Transforming Business Development to Drive Referral Growth and Customer Experience
June 2, 2021 @ 1:00 pm - 2:00 pm
Androscoggin Home Healthcare and Hospice in Maine wanted to transform its referral management infrastructure to expand access for more patients and families. Androscoggin worked with Simione to create a customer experience growth mindset that positions them to successfully navigate the opportunities and challenges of a complex, dynamic, and evolving market environment. This leadership change to business development has shifted Androscoggin’s approach to referral growth using data analytics and innovation focused on the customer experience to transform access to care. Simione and Androscoggin experts will share the details of their journey from analysis to strategy, and finally to the marketplace in this interactive forum.
Frederick A. Duah, Androscoggin Home Healthcare + Hospice,
Melynda Lee, Simione
Christina Andrews, Simione
Sean Hackett, Simione