Day at a Glance

12:00 pm Conference Keynote

The COVID-19 Pandemic: What have we learned? Where do we go from here?

Dr. Philip Chan, MD

For over a year home care and hospice agencies confronted supply shortages, changing testing regiments, employee and client fears, staff shortages and a frenzy over vaccines. How have the struggles of the COVID crisis formed the way we will move forward?  Dr. Philip Chan will review the challenges encountered during the COVID-19 pandemic from a public health as well as clinical standpoint. This timely and important conversation with Dr. Chan will focus on some of the sweeping changes health care has seen from the pandemic response and lessons learned. 

Dr. Philip Chan, Consultant Medical Director with Rhode Island Department of Health, and Associate Professor in Division of Infectious Diseases, The Warren Alpert Medical School of Brown University, Providence, RI. Dr Chan is a fellow at Alpert Medical School’s Department of Medicine,Division of Infectious Diseases, a program hosted by Brown-affiliated hospitals and is attending physician in infectious diseases at Miriam & Rhode Island Hospitals, Medical Director, Do-It-Right STD Clinic.

1:00 pm Concurrent Break-Out Sessions

The Art + Science of Transforming Business Development to Drive Referral Growth and Customer Experience

Androscoggin Home Healthcare and Hospice in Maine wanted to transform its referral management infrastructure to expand access for more patients and families. Androscoggin worked with Simione to create a customer experience growth mindset that positions them to successfully navigate the opportunities and challenges of a complex, dynamic, and evolving market environment.  This leadership change to business development has shifted Androscoggin’s approach to referral growth using data analytics and innovation focused on the customer experience to transform access to care. Simione and Androscoggin experts will share the details of their journey from analysis to strategy, and finally to the marketplace in this interactive forum.

Melynda Lee, Sean Hackett, Frederick A. Duah, Christina Andrews, Simione

Optimizing multi-channel communications in distributed teams

There are more ways to stay in touch today than ever before, yet all these extra “channel” choices can cause confusion and make it harder for us to build team trust and communicate effectively. In this interactive session, we’ll identify simple, practical steps to take both individually and collectively to get organized, reduce stress, and elevate your multi-channel communication skills.

Kate Mercier, Visiting Nurse Home & Hospice, Mari Anne Snow, Sophaya

Baystate Health Community Palliative Care Program

The Community Palliative Care Program at Baystate Home Health is addressing community needs for advanced care planning and management of chronic illness, and has had an impact on hospital readmissions, and on their hospice program. While palliative care can be provided to those receiving curative or aggressive treatments or therapies, the Baystate program is unique in how it utilizes a team of specialists from home health who work with a patient’s doctors to develop the best plan of care. Degen will discuss the challenges and opportunities the team has incurred as well as share goals, objectives, and metrics thus far.

Martin Degen, Baystate Health

2:15 pm Conference Keynote

The Brilliance of Resilience

Jeff Vankooten, senior consultant The Caring Project

Change and stress are wearing down many caregivers. We need new approaches to energize us and to restore our spirit and morale. This keynote introduces nine resilient habits for using uncertainty to your advantage and thriving in a world of disruption and change. Jeff’s approach helps leaders, businesses, and organizations develop the skills necessary to thrive in an increasingly unpredictable business environment.

Jeff Vankooten is a professional speaker and hospice chaplain who currently focuses on home health, home care, and hospice. He is also a senior consultant with The Caring Project, which leads workshops for caregivers to discover their unique caring style.

3:15 pm Quick Hit Sessions

3:45 pm Networking Groups

Networking Groups

Details to follow

  • Hospice
  • Diversity & Inclusion
  • Quality
  • Private Duty

5:00 pm Reception

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