Manning the Crow’s Nest – Using Relevant Metrics and KPIs to Drive Achievement of Agency Objectives (click for details)

Achieving agency success, or even just surviving, is more complex than ever. The main goals of providing excellent client care, achieving growth, and optimizing financial results are inescapably intertwined.  However, reviewing and reacting to reams of data to determine which areas require attention to accomplish agency objectives is inordinately inefficient. This presentation discusses how to identify, based on agency objectives and environment, the relevant metrics and Key Performance Indicators (KPIs) that should be used to create the behaviors needed to achieve those goals.

Phillip Feldman is a CPA with over 20 years of experience in operational and financial management for national home healthcare agencies. He is presently National Director of Revenue Cycle Management at Sandata Technologies, LLC, where his role is to provide thought leadership, education, and support to Sandata and the Home Care and I/DD industries in the area of Revenue Cycle Management.  Prior to Sandata, Phil worked with a large, multi-state adult and pediatric home care agency, first as Vice President, Operations and then as Vice President of Payer Contracting and Legislative Affairs.